Frequently asked questions
Do I need to make an appointment?
Yes, Another Chance is available by appointment only.
Email us at: firstname.lastname@example.org to schedule an appointment.
How do I reserve rentals for my Wedding/Event?
If you are interested in reserving pieces, email us! After our initial consultation and we start a proposal for you, we require a signed contract and a 50% non-refundable deposit to reserve the items. The last 50% is due 10 days before the event.
Final details for pick-up, delivery, return will be made prior to your event.
Do you deliver the items I have rented?
Preparing for your event can be time consuming, so we can ease some of the stress by offering to deliver your items throughout the Shenandoah Valley. Delivery charges start at $50 and are determined by the location of your event and total size of your order. Please note, however, that delivery charges DO NOT include set-up and dismantling of your event.
Delivery fees assume the rental items are being placed in the first level area at the venue. Late night and/or Sunday pick-up and delivery may require additional fees for pick-up and/or delivery.
IF Another Chance is picking up items as well, then…at the time of pick-up, all rental items must be dismantled and placed in the same central location in which it was delivered unless you’ve made other arrangements with us prior to your event. Items not ready for pick-up when scheduled will be subject to additional hourly fees.
It may rain, what do I do?
No, we do not refund due to rain. We do reschedule you and your rental to another date, if the item is available for that particular date. If you are hauling your rentals and weather.com shows a 20% chance of rain or more in your event location, you must have an enclosed vehicle. Tarps or trailers will not suffice. Upholstered pieces must always travel upright, not on their sides or backs, and never on flatbed trailers. Our contract has more specifics in how to properly handle rented items.
Do you setup/style the Items that I have rented?
Of Course! Just tell us where and how you want the items placed and we’re happy to setup the items and dismantle them for you for an additional charge.
How long do I have my rentals?
Our rental rates are for one day, but you can usually pick the items up the day before your event and return the day after the event. Since we’re closed on Sundays, you can pick up Saturday and return Monday. Pick-Up times are arranged on a case by case basis. You can rent the pieces for an extra day for 20% of the regular rental rate.
How are your items priced?
We’ve priced each piece individually allowing you to mix and match furniture, tabletop décor, and other decorative pieces. Our items are also very unique and pricing is not easily done. We suggest that you schedule and appointment so that we can learn what your decor needs are. Some of our items are bundled in packages to help with your budget.
Our rates are assessed “per event”, which we consider to be a maximum of 72 hours, allowing for a day of delivery and setup, a full day for the event and a day for take-down and return. If you need the items longer than 72 hours, longer-term rates are available upon request, but you’ll need to let us know in advance as late returns are subject to additional charges. Unless you have confirmed your order, prices are subject to change at anytime.
Do I need to put anything down to reserve my items?
After we start a quote for you, we require a signed contract and 50% down to reserve the items. The last 50% is due 10 days before the event. We also have a $100 minimum rental fee.
Can I change my order after initial request?
You are more than welcome to change your order or add to your order at anytime up to 20 days before your event if the items are the same or greater in value and available. This allows you to make changes after you have all of your RSVP amounts.
Do items need to be returned clean?
All serving ware, dessert trays and stands, and dinner & drink ware come to you clean, sterilized and ready to use. For sanitary reasons, we ask that all dishware and food service items be rinsed free of food immediately after use and packed in their original containers.
All other items should be returned clean to avoid a cleaning fee, which may include professional cleaning fees on upholstered items and/or re-painting fees on chalkboards where liquid chalk has been used. Fees vary depending on extent of cleaning required but typically equal 50% of the rental rate (upholstered seating cleaning fees may be more).
All Candle containers need to be free of wax and wax residue. At this time all Glass Containers, Cylinder Vases and Votives are rented under a candle free agreement. If you want wax candles we suggest buying these on your own.
What are the charges if we break something?
We are aware that accidents do happen! However, all rental items are your responsibility from delivery (or will-call) to their pick-up (by us) or return (by you). Many of our items are one-of-a-kind, so we ask that you ensure they are secure at all times and protected from the weather. We charge for broken, damaged or missing items (including missing equipment such as totes, containers and moving supplies.) Fees for non-repairable or unreturned items will be assessed on a case-by-case basis and are charged to the credit card on file. The replacement fees for items vary.
Damaged or missing items must be reported PRIOR to the event or the items are considered received and in good condition.
Do you purchase items from the public?
We do! We are always on the lookout for new pieces to add to our inventory. If you have any vintage, antique, industrial, or unique items you no longer need. We would be happy to take a look at the items to determine if they would be a right fit. Send us photos of the items you wish to sell, or bring them in with you during your appointment.
Can I cancel items I rented? If so do I receive my deposit back?
Your 50% retainer deposit is non-refundable. Once items are on your confirmed order, they are no longer available to others who may have inquired.
Do you also do styling for photo shoots?
Yes, we do! If you want styling for your engagement session or bridal session, or any other photo shoot and need a little extra help, we are here to help you.